Write to us at support@grndgolf.com. A person reads every message.
GRND Premium and GRND Unlimited are subscriptions, monthly or yearly. Payments go through Stripe: we never see or store your card.
Prices are plus applicable sales tax. Your subscription renews automatically at the same price at the end of each month or year until you cancel, and you get a receipt by email for every payment.
Founding Member prices are yearly, and stay the same for as long as your subscription continues.
Moving up, from Premium to Unlimited, starts straight away: you pay the prorated difference for the rest of the period you have paid for.
Moving to a cheaper plan takes effect at the end of the period you have paid for. You keep your current plan until then, and there is no credit.
Open Manage billing on your Premium page and choose Cancel. Canceling stops the next renewal; you keep everything your plan includes until the end of the period you have paid for, and you can change your mind before then.
Payments are not refundable except where the law requires it. If you think you were charged in error, write to support@grndgolf.com and we will look at it; a refund goes back to the card you paid with.
Premium includes 72 holes a week of Couch play on any mapped course, and 72 holes a week of Sim play once Sim opens. Each is counted on its own; they are not pooled.
A hole counts when you play its first shot, once per round. The week starts on Monday at 5 am Eastern. Entering a group tournament counts 18. The Daily GRND and The Weekly GRND never count.
When this week's holes are played, the next one tells you when they come back. Unlimited has no weekly cap.
Go to your profile and choose Delete my account. It removes your account and everything you recorded.
If you pay for GRND, your subscription is canceled first, at once, and you are not charged again.